When Finding a Local IT Provider Matters (and When it Doesn’t)

Posted by Steven Vigeant on 10/3/13 4:50 PM

If you have ever bought something online, you understand that it’s not always necessary to work with a local business to get the level of service you want. This is especially true for information technology (IT), in which managed service providers (MSPs) can remotely monitor and maintain your IT infrastructure without ever setting foot in your office.

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Topics: IT Outsourcing, Small Business IT Support, IT Support, SMB, Managed Services, Hybrid MSP, Local IT Service Provider, MSP

The Pros and Cons of Pure MSPs for Small Business IT

Posted by Steven Vigeant on 10/2/13 4:45 PM

There are two basic models for providing IT services to small businesses in today's tech landscape: managed service providers (MSPs) and traditional IT providers. They offer a number of overlapping services, but the primary difference is that MSPs offer them remotely over a network, while traditional companies are more focused on on-site support.

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Topics: Small Business IT Support, SMB, Managed Service Provider, MSP

3 Simple Steps to Improve IT Security for Your Small Business

Posted by Steven Vigeant on 8/22/13 5:00 PM

How safe are your small business’s electronic records? Are you protected against computer viruses? Do all your employees understand how critical the security of your IT infrastructure is to the success of your business? You may have never asked yourself these questions before, especially if your small business is brand new, but you should. Small business IT security is more important than ever because the threat grows every month. Instead of scrambling to respond to data theft, virus infection and user error, use these three simple steps to avoid IT disasters from the start.

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Topics: Small Business IT Support, IT Security, data security, Small Business IT Security

Why Managed Desktop Hosting is the Answer to Small Business IT Support

Posted by Steven Vigeant on 8/22/13 8:00 AM

Companies that rely on a number of different computers face a challenge. How do you give users the freedom to access all the tools the computer has to offer while also limiting their ability to change the way that computer, and the network it is linked to, operates. Too much control, and the computer becomes an expensive calculator. Too little, and you run the risk of getting a virus infection, disabling critical systems and throttling whole networks.

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Topics: Small Business IT Support, SMB, desktop hosting

How Your SMB Can Weather the Storm with Cloud Backup & Disaster Recovery

Posted by Steven Vigeant on 8/8/13 4:00 PM

Do you remember what happened the last time a major storm knocked out power at your small business? Until the electricity was restored, business was probably at a standstill. Today's businesses are so dependent on technology, that when there is a problem, there is no way to be productive until the problem is fixed.

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Topics: Backup and Disaster Recovery, Small Business IT Support, Small Business IT Security, SMB, BDR

The Best Case for Using Managed Antivirus Solutions for Small Businesses

Posted by Steven Vigeant on 8/6/13 4:00 PM

You have probably had a virus on your home computer before. It may have slowed down your system, caused unwanted windows to pop up trying to get you to buy a program to “fix” the problem or the infection froze up your machine entirely. Sometimes you can fix this problem yourself, and sometimes you have to take your computer in for repairs, but while contracting a virus on your home computer can be annoying, rarely is it consequential.

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Topics: IT Outsourcing, Small Business IT Support, Small Business IT Security, Managed Antivirus

4 Most Critical Components of Every Small Business' IT Support Plan

Posted by Steven Vigeant on 8/1/13 3:08 PM

It is a common scenario; you are working on your computer, and suddenly it crashes. It refuses to turn back on, and you need to access important data and software. You have business to do, but suddenly you don't have the technology to do it. In stressful times like these, you need effective IT support.

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Topics: Cloud IT Solutions, IT Outsourcing, Small Business IT Support, IT Support, IT Infrastructure, Small Business IT Security, SMB, Managed Services

How to Evaluate the IT Outsourcing Needs of Your Company in 5 Questions

Posted by Steven Vigeant on 7/25/13 3:58 PM

Transferring your IT services from an in-house department to an outsourced company presents both opportunities and challenges. Relying on outsourced IT solutions frees up time and energy for you to spend on more important projects, but only if you are prepared for the scope of the changes. If your company is preparing to use an outside company to handle your IT management, ask yourself the following questions in order to make the transition as smooth as possible.

1.) What systems do I have in place today?

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Topics: Cloud IT Solutions, IT Outsourcing, Small Business IT Support, IT Support, data security, IT Infrastructure, Small Business IT Security, IT partners, ITO, Managed Antivirus

The Debate: Whether to Hire or Outsource Computer Network Support

Posted by Steven Vigeant on 7/23/13 12:59 PM

Technology problems, from the minor to the catastrophic, are inevitable. Anyone that has used a computer for any length of time, whether for personal or business, knows this. When problems do happen, especially for your business, being able to turn to an IT professional to provide you with support is usually the fastest and most reliable way to get the problem fixed.

There is a debate that many businesses wrestle with about whether to keep this support network in-house, or whether to hire an outside company to handle it for them. The needs and means of every company are different. For many small businesses, the choice is easy given that most small companies don't have many systems that are overly complex. For those companies that need to ask questions, there is no hard and fast answer as to which form of support is better. If you find yourself needing to make a choice, weigh the following factors before you make any commitment.

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Topics: IT Outsourcing, Small Business IT Support, IT Support, IT Infrastructure, SMB, Managed Services, ITO

Choosing a Managed Services Provider for Your Small Business or Startup

Posted by Steven Vigeant on 7/19/13 9:32 AM

The choice of a managed services provider (MSP) to handle your information technology (IT) is an important one. IT is both complicated and essential for your business, no matter what industry you work in. The job of any managed services provider is to make computing as easy and flexible at a predictable cost as possible so that your IT works for you and not the other way around.

There are a number of factors to consider when selecting an MSP. Take an honest evaluation of your company's IT needs, and then start to think about what your ideal IT service provider would look like. Every small business will have different requirements, but no matter what yours are or who you choose to work with, be sure that your MSP offers the following services and features.

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Topics: IT Outsourcing, Small Business IT Support, IT Support, SMB, Managed Services, Hybrid MSP, IT partners, Startup


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