Employment Opportunities

Data Evolution is always looking for the right people to grow  with our company.

We are in search of talent that not only are the best technical minds but have the right personal attitude and people skills. We value applicants that can demonstrate that they are a team player, willing to share knowledge, and love to work hard.  Data Evolution offers a generous benefits package and provides our employees with the tools they need to be successful. We also take an interest in your own career building and provide assistance as you grow with our company.

 

How to Apply

Qualified candidates are encouraged to apply by sending their resume and cover letter to careers@dataev.com.

You can also find Data Evolution on Indeed! Click here to apply via Indeed.

 

Open Positions

Systems Engineer

POSITION OVERVIEW:

Our Systems Engineers are required to support a diverse range of systems and architectures. While in the field, our Systems Engineer will provide hands-on service to define client needs and required functionality, design and implement infrastructures as well as provide support and maintenance to client networks. Systems Engineers are frequently asked to provide technology related advice to our clients, document existing systems, as well as troubleshoot and correct daily issues with our client's networks. Because of this our Systems Engineers must be intelligent and motivated problem solvers. All of our technical engineers are provided a company issued cell phone and laptop.


RESPONSIBILITIES:

Client Site Management:

  • Daily travel to client sites in the Metro-Boston area to provide on-site support for networks and systems.
  • Deploy new servers, systems, and solutions while maintaining and supporting existing systems.
  • Evaluate and process client requests for system enhancements, user training, and continuing on site support.
  • Provide remote support for client systems.
  • Engage in occasional work on critical systems, including on-call duties during non-business hours.

Strategic Analysis, Input and Implementation

  • Perform critical analysis and design of systems and infrastructures.
  • Identify and pursue appropriate opportunities to enhance client systems via available market products.
  • Participate on projects as a cross-functional team member supporting the growth and development of the company.

Relationship Development:

  • Develop and maintain collegial peer-to-peer relationships with on-site clients and other partners on behalf of the company.
  • Work closely with site contact(s) and senior management to provide information and guidance on relevant products, programs and issues.
  • Will develop relationships with ISP, cloud, and other service vendors and professionals.

REQUIREMENTS:

Education/Experience:

  • Associates Degree in MIS, Computer Science, or equivalent experience.
  • At least 1 current Information Technology certification.
  • At least 2 year experience supporting IT infrastructure and end-user systems.

Knowledge, Skills and Abilities

  • Strong PC and network troubleshooting skills.
  • Strong problem solving skills.
  • Understanding of Cloud technologies and services.
  • Must have the ability to work efficiently independently but also possess the ability to work as a member of a team when the situation requires it.
  • Solid understanding of Internet connectivity methods, systems, protocols, and security.
  • Understanding of VMware ESXi, VSphere, VCenter and other VMware products is preferred.
  • Windows Server, Active Directory, and Exchange Server experience.
  • Strong knowledge of Windows desktops and applications.
  • Mac OS X, Linux, Unix, and Cisco IOS experience is a plus.
  • Demonstrated ability to forge positive relationships with clients.
  • You must have a passion for IT and meeting the challenges of a technology reliant world.

Candidates must be US Citizens.

Candidates must possess a valid drivers license and a reliable automobile.

Candidates must be willing and eligible to obtain a DOD security clearance if needed.


Senior Systems Engineer

POSITION OVERVIEW:

The Senior Systems Engineer/Consultant is a key member of our team who independently manages client sites and the relationships within them. Since our clients rely on us as their sole technology resource, this position requires handling a full range of tasks from managing complex Cisco configurations, managing large VMware configurations with multiple SANs, to implementing Windows networks in a cloud environment. The position requires daily travel (locally) to provide on-site and remote support as described below.


RESPONSIBILITIES:

  • Simultaneous management of customer technologies while fostering collaborative relationships on-site.
  • Serve as functional expert in the areas of: cloud-based solutions, networking, mobility and virtualization.
  • Conduct technology assessments in order to propose recommended solutions/changes that will optimize existing infrastructure.
  • Provide strategic direction for client technologies in order to support long term needs and compliance considerations.
  • Assist the Manager of Engineering Services with proposals/sales and researching appropriate products for our clients.
  • Coordinate multiple projects across client sites; deploy resources and manage vendors within these projects.
  • Provide mentor-ship and hands-on training for our Systems Engineer and Junior engineers.

REQUIREMENTS:

  • Bachelors Degree in Information Technology, Project Management or related or Advanced Industry Certification.
  • Minimum 8 years experience working in the industry; at least 2 years supporting networking, firewalls, routing and switching.
  • Consultative experience with proven capability of supporting of multiple clients and projects within the technology sector.
  • Minimum of 2 industry certifications. Microsoft, Cisco, VMWare, Citrix, LINUX strongly preferred.
  • Able to efficiently navigate through Microsoft back office platforms.
  • Comprehensive understanding of operating platforms, connectivity, security, and information management.
  • Demonstrated ability to communicate with all levels of an organization.
  • Possesses strong project management skills and attention to detail/organization.
  • Enjoys handling complicated challenges of all sizes and finds reward in helping businesses make the most of their technology.
  • Ability to prioritize and perform a variety of concurrent tasks with minimal direction or supervision.
  • Comfortable working hands on with a client while contributing strategic direction for the company.
  • Enjoys working with a team and mentoring Systems and Jr Systems Engineers.

System Administrator

POSITION OVERVIEW:

The Systems Administrator will function as a member of our Client Engagement Teams. They are typically assigned 3-6 clients, which they will make scheduled site visits for the purpose of providing direct end-user and systems administration support.


RESPONSIBILITIES:

  • Scheduled travel to our client’s sites to perform direct end-user support and site systems administration.
  • Communicate with other members of their assigned Client Engagement Teams to convey client infrastructure needs, project needs, client feedback or Systems Engineering needs.
  • Communicate with client’s Point of Contact to report status on ongoing issues, task and ticket completion or continuance that is relevant to that site at the completion of the visit.
  • Provide timely updates to assigned tickets in our Connectwise PSA system.
  • Provide ticket time entries at the time of service and in conformance with published ticket and time SOPs.
  • Update clients site documentation with any changes made or to check and insure accuracy of documentation.
  • Participate in companies “on-call” rotation, conforming to SOPs for that process.
  • Manage assigned client(s) when needed
  • Assist in Remote Support during unscheduled time.

REQUIREMENTS:

  • 2 or more years of IT administration experience
  • Strong knowledge of Microsoft Active Directory and operating systems
  • Strong knowledge of Microsoft Office 365 and Office applications.
  • strong PC and network\internet troubleshooting skills
  • Strong attention to detail, strong follow through and follow up on tasks and tickets.
  • MAC OSX knowledge or willingness to learn.
  • Certifications like Network+, Microsoft MCP.

CONDITIONS:

This job is typically during business hours of 8am – 6pm but does have requirements for occasional evening weekend work.


Junior Remote Support Engineer

POSITION OVERVIEW:

The Jr. Remote Support (RS) Engineer is a member of the RS Team. Our primary focus is on timely and successful delivery of remote IT support services to the company’s clients, most of whom are in the Biotech/Pharma sector. We are a Team of busy Engineers who need a Junior to help us and learn the ropes as they go. The person filling this position should expect to progress to full Engineer when they are ready. NOTE: We are not accepting applications from out of state candidates for junior positions. However, candidates living in Southern NH are welcome to apply.


RESPONSIBILITIES:

  • Resolving customers IT issues/requests within (an expanding) skill set,
  • Setting up computers for new customers, including: configuration and software installation,
  • Assisting with triaging tickets during busy periods, and solely performing this function from ~4:30 pm – 6 pm,
  • Assisting with answering incoming phone calls, and calling back customers who have left voicemails,
  • Monitoring for alerts, automated notifications or pages,
  • Administrative tasks assigned by the RS Leadership Team.

REQUIREMENTS:

Our COMMITMENT core value demands candidates who are ‘all in’ for excellent customer service. Previous IT experience is not required. We need someone who is dedicated to making customers happy; customer satisfaction is our #1 focus.

Skills required include:

  • 1+ years’ experience in a customer service environment. Phone experience is preferred, however anyone with skills handling customers in stressful situations will likely have what it takes to thrive in our environment,
  • Willingness to learn about all aspects of IT and technology solutions used by Data Evolution. Mentoring and training will be provided in all necessary areas,
  • High RESPECT (a critical core value) for our clients, the company, the Team and yourself,
  • Exhibiting our core value of PROFESSIONALISM in conduct, appearance, reliability and communication,
  • Experience of working collaboratively as part of a TEAM (another core value), e.g. knowledge sharing, mutual support and comradery,
  • Professional IT Certifications are welcome but not essential,
  • MacOS skills are a bonus.

PERSONALITY TRAITS:

  • Creativity – finding a way to side-step problems by coming up with radical solutions,,
  • Imagination – being able to look at the time horizon and see potential effects in ten years,,
  • Intelligence – as in ‘smartness’, e.g. knowing the limits of your knowledge and when to ask for help.,

CONDITIONS:

This job requires working with the 9:30 am– 6pm shift. One of our core values is DILIGENCE, so you may need to occasionally work after 6 PM to get the job done


Proactive Support Engineers

POSITION OVERVIEW:

Our Proactive Support Engineers will function as a member of the Proactive Support Team. Their primary focus will be on our RMM Tool, Our BDR Systems, Antimalware Systems, as well as other systems we use to monitor and manage our client’s networks.


RESPONSIBILITIES:

  • Primarily focused on companies RMM tool which is N-Able.
  • Deploy or assist with the deployment of companies RMM tool, Managed Antivirus, BDR solutions.
  • Monitor, troubleshoot and correct issues with the RMM tool, Managed Anti-Virus, and BDR Solutions.
  • Perform daily backup checks of client backup processes.
  • Evaluate potential improvements for RMM tool use.
  • Provide ticket time entries at the time of service and in conformance with published ticket and time SOPs.
  • Update client documentation when necessary.
  • Assist Remote Support by taking on tickets and calls when the need arises.
  • Participate in companies “on-call” rotation.

REQUIREMENTS:

Qualifications include:

  • Commitment to providing professional, timely, thorough, and effective support for our clients.
  • Ability, willingness, and commitment to learn our systems and be effective working with and on those systems.
  • Experience with corporate backup systems, configuring, monitoring and troubleshooting backups.
  • Experience using SNMP to monitor network devices and Unix\Linux systems.
  • Scripting language knowledge, ability to follow script logic and troubleshoot.
  • Knowledge or Microsoft Infrastructure products and Active Directory.
  • Strong PC\Network Troubleshooting skills.
  • Strong attention to detail, strong follow through and follow up on tasks and tickets.
  • Certification is preferred.
  • At least 1 year of experience is desired for this position.

CONDITIONS:

This job is typically during business hours of 8am – 6pm but does have requirements for occasional evening weekend work.


Project Engineer

POSITION OVERVIEW:

The Project Engineer will be a primary point person for driving the assigned IT projects for the clients of the company. This person will help scope projects, put together solutions and implement a project or manage an individual or team assigned to a project. The Project Engineer may also be required to assist with client support and technical troubleshooting.


RESPONSIBILITIES:

  • Work with the Manager of Engineering ServicProduce and\or facilitate quotes for prospective projects and solutions.
  • Setup projects, phases and tickets within project system in ConnectWise
  • Produce and\or facilitate quotes for prospective projects and solutions.
  • Work with Manager of Engineering Services and Manager of Client Services on resource needs and scheduling
  • Provide thorough and timely updates and communication with the involved clients and Client Engagement Teams throughout the entire project process.
  • Work with Client Engagement Teams to deliver and deploy project stated solutions and systems.
  • Provide timely updates to assigned tickets in our Connectwise PSA system.
  • Provide ticket time entries at the time of service and in conformance with published ticket and time SOPs.
  • Update clients site documentation with any changes made or to check and insure accuracy of documentation.
  • Participate in companies “on-call” rotation, conforming to SOPs for that process.
  • Manage and mentor Client Engagement Team member(s) while working with them on projects.
  • Manage assigned client(s) when needed

REQUIREMENTS:

Qualifications include:

  • 5 or more years of IT engineering experience
  • Knowledge of IT solutions and vendors
  • Demonstrated technical and project execution skills
  • Strong attention to detail and follow through
  • Industry certification MCSE, MCSA, VCP, CCNA or equivalent

CONDITIONS:

This job is typically during business hours of 8am – 6pm but does have requirements for occasional evening weekend work.


 

Benefits

Data Evolution provides a competitive benefits package including: Health, dental, health reimbursement account, flexible spending account, life and accidental insurance, quarterly bonus program and 401(k) retirement program.