Employment Opportunities

Data Evolution is always looking for the right people to grow  with our company.

We are in search of talent that not only are the best technical minds but have the right personal attitude and people skills. We value applicants that can demonstrate that they are a team player, willing to share knowledge, and love to work hard.  Data Evolution offers a generous benefits package and provides our employees with the tools they need to be successful. We also take an interest in your own career building and provide assistance as you grow with our company.

 

How to Apply

Qualified candidates are encouraged to apply by sending their resume and cover letter to careers@dataev.com.

You can also find Data Evolution on Indeed! Click here to apply via Indeed.

 

Open Positions

Senior Support Engineer

Role:

The Department’s mission is getting our clients the help they need, as quickly as possible, using all available resources. The Sr. Support Engineer is an important component in this, being responsible for the Support Engineer team. The Sr. Support Engineer is the ‘go to’ for technical tickets that the Support Engineer team need help/guidance with, or to escalate. Accordingly, the Sr. Support Engineer should be experienced with a wide variety of technical situations.

Responsibilities:

  • Handling escalations from Support Engineers, either directly or when the time spent to date has exceeded set limits.
  • Helping Support Engineers to resolve tickets with training and/or guidance, and giving feedback on their performance.
  • Taking Tier 3 tickets: attending to these inside published SLAs; liaising and coordinating with Sr. Systems Engineers to drive tickets to resolution,
  • Handling CSAT issues: gathering information, and using root cause analysis to aid service delivery improvement.
  • Acting as a ‘pressure valve’: stepping in and working tickets during high volume and/or low resource situations.
  • Assisting with potential Security Breach situations.
  • Technical training of Support Engineers: improving their skills (enabling them to be more productive), and to increasing their operational knowledge (enabling them to make better decisions).
  • Being an active member of the Department’s leadership team (along with the Manager, and Supervisor): striving to make the Department the best it can be.
  • Assisting the Manager with preparing/conducting annual performance reviews for Support Engineers,
  • Being an essential component in the Quality Management process: performing Quality Control and helping to develop Quality Assurance processes.
  • Leading by example in Error Management: participating in ‘show and tell’ sessions to identify learning opportunities from mistakes, and actively contributing to the continuous improvement process.
  • Facilitating ‘clean’ communication channels, e.g., working to ensure documentation is clear, standardized, and easy to find.
  • Actively participating in weekly Team meetings: we follow the ‘IDS’ (Identify, Discuss, Solve) philosophy to resolve issues. This requires the ability to be comfortable with challenging instructions and dissenting when significant negative consequences are foreseen.

Qualifications:

  • 5+ years’ experience working on a Help Desk, Service Desk, or IT support team.
  • Associates degree in IT related field, or equivalent work experience.
  • Professional certification, e.g. CompTIA, MCSE, ACSP.
  • Previous experience working for an MSP would be an advantage.
  • Strong knowledge and troubleshooting skills with Microsoft products, especially: Windows10, Azure, Active Directory, Office365.
  • Working knowledge of MacOS, iOS/ iPadOS,
  • Knowledge and understanding of Network components and common issues.
  • Knowledge of any of the following is welcome: ConnectWise Manage/Automate, IT Glue, Mimecast, Sophos, LogMeIn, Pax8, Egnyte, Meraki, Windows Server, VMWare, Network security, Android, DNS, Domain management, Intune, SharePoint, Duo/OKTA admin, O365 stack (esp. Power Automate), PowerShell, Zoom, AWS, IBL(I).
  • Ability to handle multiple priorities and varied technical tasks.
  • Ability to learn and keep current with changes in technology.
  • Excellent analytical skills, with the ability to resolve issues in a fast-paced environment.
  • Ability to interpret metrics and data analytics to improve Service Desk functions.
  • Stratospheric standards of Customer Care.

Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

 

System Engineer

Role:
The Senior Systems Engineer/Consultant is a key member of our team who independently manages client sites and the relationships within them. Since our clients rely on us as their sole technology resource, this position requires handling a full range of tasks from managing complex Cisco configurations, managing large VMware configurations with multiple SANs, to implementing Windows networks in a cloud environment. The position requires daily travel (locally) to provide on-site and remote support as described below.

Responsibilities:

  • Simultaneous management of customer technologies while fostering collaborative relationships on-site.
  • Serve as functional expert in the areas of: cloud-based solutions, networking, mobility and virtualization.
  • Conduct technology assessments in order to propose recommended solutions/changes that will optimize existing infrastructure.
  • Provide strategic direction for client technologies in order to support long term needs and compliance considerations.
  • Assist the Manager of Engineering Services with proposals/sales and researching appropriate products for our clients.
  • Coordinate multiple projects across client sites; deploy resources and manage vendors within these projects.
  • Provide mentor-ship and hands-on training for our Systems Engineer and Junior engineers.
Qualifications:
  • Bachelors Degree in Information Technology, Project Management or related or Advanced Industry Certification.
  • Minimum 8 years experience working in the industry; at least 2 years supporting networking, firewalls, routing and switching.
  • Consultative experience with proven capability of supporting of multiple clients and projects within the technology sector.
  • Minimum of 2 industry certifications. Microsoft, Cisco, VMWare, Citrix, LINUX strongly preferred.
  • Able to efficiently navigate through Microsoft back office platforms.
  • Comprehensive understanding of operating platforms, connectivity, security, and information management.
  • Demonstrated ability to communicate with all levels of an organization.
  • Possesses strong project management skills and attention to detail/organization.
  • Enjoys handling complicated challenges of all sizes and finds reward in helping businesses make the most of their technology.
  • Ability to prioritize and perform a variety of concurrent tasks with minimal direction or supervision.
  • Comfortable working hands on with a client while contributing strategic direction for the company.
  • Enjoys working with a team and mentoring Systems and Jr Systems Engineers.
  • Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

 

Senior System Engineer

Role:

The Senior Systems Engineer will with the members of our Project Delivery Team to provide advanced systems knowledge, design solutions to client business challenges, deploy advanced systems and provide an escalation point for complex and difficult technology issues. They are also expected to participate as a member of the Senior Team which is responsible for evaluating and designing technology solutions for Data Evolution, LLC.

Responsibilities:

  • Work with Project Delivery Team to design and deploy advanced technology solutions for client business challenges.
  • Scheduled travel to our client’s sites to meet with or participate in meetings with client IT directors or Point of Contacts, to discuss infrastructure and IT systems guidance or projects.
  • Deploy IT infrastructure projects working with other members of the Client Engagement Team or Project team, provide follow ups and documentation.
  • Act as a mentor to Systems Engineers and Systems Administrators, guiding them in their knowledge of technology solutions and processes.
  • Participate as a member of the Senior Team, assisting the company with the evaluation and with choosing the “best of breed” technology solution partners.
  • Participate as a member of the Security Response Team, assisting the company in resolving security breaches, document the resolution, provide suggestions how to prevent further breaches through after-action review meetings with the Data Evolution management team.
  • Perform network and systems assessments when needed or requested or assist with these. Collect data into report and present to client.
  • Manage and guide the infrastructure of assigned clients.
  • Provide escalation point for difficult or complex technology issues and solutions.
  • Provide ticket time entries at the time of service and in conformance with published ticket and time SOPs.
  • Update clients site documentation with any changes made or to check and ensure accuracy of documentation.
  • Participate in companies “on-call” rotation, conforming to SOPs for that process.
Qualifications:
  • 8 or more years of IT infrastructure management and deployment experience.
  • Strong knowledge of Microsoft Active Directory and operating systems.
  • Strong Network knowledge of switches, routers, and firewalls.
  • Strong PC and network\internet troubleshooting skills.
  • Strong solution evaluation process.
  • Strong attention to detail, strong follow through and follow up on tasks and tickets.
  • Linux or Unix knowledge, or willingness to learn.
  • Requires 2 or more intermediate or advanced industry certifications; for example, MCSE, CCNA, CCNP, CCIE, VCP.

Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

 

Support Engineer

Role:

The Remote Support Engineers will function as a member of the Remote Support Team. They are primarily focused on timely and successful delivery of Remote Support Services to the company’s clients.

Responsibilities:

  • Monitor the Support boards within Connectwise, looking for open tickets to take on.
  • Answering phones to assist clients with call in requests.
  • Respond and address notifications and pages during business hours.
  • Process tickets in accordance with established company SOPs.
  • Provide ticket time entries at the time of service and in conformance with published ticket and time SOPs.
  • Update client documentation when necessary.
  • Occasional on-site work.
  • Participate in companies “on-call” rotation.
  • Any other duties as required.

Qualifications:

  • 2-5 or more years of IT support and deployment experience.
  • Commitment to providing professional, timely, thorough, and effective remote support for our clients and their end users.
  • Knowledge of Microsoft Windows Desktop
  • Knowledge of Microsoft Office 365, and Office applications.
  • Knowledge or Microsoft Infrastructure products and Active Directory.
  • Strong PC\Network Troubleshooting skills.
  • Ability and willingness to learn all IT infrastructure and technology solutions used by company related to Remote Support Team.
  • Strong attention to detail, strong follow through and follow up on tasks and tickets.
  • Certification is preferred.

Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

 

System Administrator

Role:

The Systems Administrator will function as a member of our Client Engagement Teams. They are typically assigned 3-6 clients, which they will make scheduled site visits for the purpose of providing direct end-user and systems administration support.

Responsibilities:

  • Scheduled travel to our client’s sites to perform direct end-user support and site systems administration.
  • Communicate with other members of their assigned Client Engagement Teams to convey client infrastructure needs, project needs, client feedback or Systems Engineering needs.
  • Communicate with client’s Point of Contact to report status on ongoing issues, task and ticket completion or continuance that is relevant to that site at the completion of the visit.
  • Provide timely updates to assigned tickets in our ConnectWise PSA system.
  • Provide ticket time entries at the time of service and in conformance with published ticket and time SOPs.
  • Update clients site documentation with any changes made or to check and ensure accuracy of documentation.
  • Participate in companies “on-call” rotation, conforming to SOPs for that process.
  • Manage assigned client(s) when needed
  • Assist in Remote Support during unscheduled time.
  • Any other duties as assigned.

Qualifications:

  • Passion for technology along with the ability and desire to learn about new tech.
  • Solid client communication ability, in person and electronic.
  • Strong knowledge of Microsoft Active Directory and operating systems
  • Strong knowledge of Microsoft Office 365 and Office applications.
  • strong PC and network\internet troubleshooting skills.
  • Strong attention to detail, strong follow through and follow up on tasks and tickets.
  • MAC OSX knowledge or willingness to learn.
  • 1-year direct experience or Degree and\or Certifications like Network+, Microsoft MCP is preferred.

    Working conditions
     This job is typically during business hours of 8am – 6pm but does have requirements for occasional evening weekend work.

    Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qua

 

Junior Support Engineer

Role:

The Jr. Remote Support (RS) Engineer will function as a member of the RS Team. Primary focus is on supporting timely and successful delivery of remote IT support services to the company’s clients.

NOTE: We are not accepting applications from out of state candidates for junior positions. However candidates living in NH are welcome to apply.

Responsibilities:

  • Assisting the RS Service Coordinator with triaging incoming tickets during business hours.
  • · Performing the RS Service Coordinator function at end of day (~4:30 – 6 pm).
  • · Answering incoming phone calls if all RS Engineers are engaged. Creating tickets and performing initial troubleshooting. Resolving issues where possible, else assigning tickets to RS Engineers.
  • · Monitoring for alerts, automated notifications, or pages during the day. Notifying RS Service Coordinator when this happens in case action is needed,
  • · Setting up Windows computers for new users, including: configuration, software installation, and documentation.
  • · Resolving users’ IT issues/requests within (expanding) skill set,
  • · Administration tasks assigned by RS Manager/RS Senior Engineer(s).

Qualifications:

· 1+ years’ experience in a customer service environment is essential. Phone experience is preferred, however anyone with skills handling customers in stressful situations will be considered.

· High RESPECT for clients, the company, the team and yourself.

· MacOS skills are required,

· Willingness to learn about all aspects of IT, and technology solutions used by Data Evolution.

· Exhibiting our core value of PROFESSIONALISM in conduct, appearance, reliability and communication.

· Professional Certification is welcome, but not essential.

· Experience of working collaboratively as part of a TEAM. Knowledge sharing, mutual support and comradery are vital.

· Experience working for an MSP will be an advantage.

Working Conditions:

This job requires working with the 9:30 am– 6pm shift. Occasionally work after 6 PM to resolve technical issues or tickets for clients.  

Senior Staff Accountant

Role:

We are seeking an experienced Staff Accountant. Candidates for the position will report to the Controller and must understand accounting principles and be able to apply them utilizing QuickBooks. The ideal candidate will also have experience with financial statements, strong attention to detail, and the ability to work independently.

Responsibilities:

  • Oversee small finance team, answer their questions, train, and maintain internal controls and procedures.
  • Assist in creating internal controls and policies to comply with GAAP and established best practices
  • Assist in the preparation of monthly, quarterly, annual financial statements
  • Assist in monthly billing to ensure accurate invoices and profit reporting
  • Assist in month-end process to include account reconciliations, adjusting entries, accurate ledger entry, and reporting
  • Assist in the preparation of budgets or forecasts
  • Utilize accounting IT system to facilitate processes and maintain records
  • Coordinate workflow and procedures between finance and other departments.

Qualifications:

  • Bachelor’s Degree in accounting/finance or business administration required
  • 3-5 years’ experience required
  • Proficiency in accounting software required
  • Prior experience supervising staff preferred
  • Demonstrated ability to take initiative and manage projects/tasks independently
  • Must be detail-oriented and have outstanding organizational skills
  • Resourceful in finding answers and solutions when information and data is not readily available.
  • Strong customer services skills demonstrated through written and verbal communication.
  • Start-up or small company experience with multi-faceted roles desired.

Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

 

Benefits

Data Evolution provides a competitive benefits package including: Health, dental, health reimbursement account, flexible spending account, life and accidental insurance, quarterly bonus program and 401(k) retirement program.