Employment Opportunities

Data Evolution is always looking for the right people to grow  with our company.

We are in search of talent that not only are the best technical minds but have the right personal attitude and people skills. We value applicants that can demonstrate that they are a team player, willing to share knowledge, and love to work hard.  Data Evolution offers a generous benefits package and provides our employees with the tools they need to be successful. We also take an interest in your own career building and provide assistance as you grow with our company.

 

How to Apply

Qualified candidates are encouraged to apply by sending their resume and cover letter to careers@dataev.com.

You can also find Data Evolution on Indeed! Click here to apply via Indeed.

 

Open Positions

Systems Engineer

POSITION OVERVIEW:

Our Systems Engineers are required to support a diverse range of systems and architectures. While in the field, our Systems Engineer will provide hands-on service to define client needs and required functionality, design and implement infrastructures as well as provide support and maintenance to client networks. Systems Engineers are frequently asked to provide technology related advice to our clients, document existing systems, as well as troubleshoot and correct daily issues with our client's networks. Because of this our Systems Engineers must be intelligent and motivated problem solvers. All of our technical engineers are provided a company issued cell phone and laptop.

RESPONSIBILITIES:

Client Site Management:

  • Daily travel to client sites in the Metro-Boston area to provide on-site support for networks and systems.
  • Deploy new servers, systems, and solutions while maintaining and supporting existing systems.
  • Evaluate and process client requests for system enhancements, user training, and continuing on site support.
  • Provide remote support for client systems.
  • Engage in occasional work on critical systems, including on-call duties during non-business hours.

Strategic Analysis, Input and Implementation

  • Perform critical analysis and design of systems and infrastructures.
  • Identify and pursue appropriate opportunities to enhance client systems via available market products.
  • Participate on projects as a cross-functional team member supporting the growth and development of the company.

Relationship Development:

  • Develop and maintain collegial peer-to-peer relationships with on-site clients and other partners on behalf of the company.
  • Work closely with site contact(s) and senior management to provide information and guidance on relevant products, programs and issues.
  • Will develop relationships with ISP, cloud, and other service vendors and professionals.

REQUIREMENTS:

  • Associates Degree in MIS, Computer Science, or equivalent experience.
  • At least 1 current Information Technology certification.
  • At least 2 year experience supporting IT infrastructure and end-user systems.

Knowledge, Skills and Abilities

  • Strong PC and network troubleshooting skills.
  • Strong problem solving skills.
  • Understanding of Cloud technologies and services.
  • Must have the ability to work efficiently independently but also possess the ability to work as a member of a team when the situation requires it.
  • Solid understanding of Internet connectivity methods, systems, protocols, and security.
  • Must have experience with deploying Active Directory.
  • Must have an understanding of  VMware ESXi, VSphere, VCenter and other VMware products is preferred.
  • Azure Windows Server, Active Directory, and Exchange Server experience.
  • Strong knowledge of Windows desktops and applications.
  • Mac OS X, Linux, Unix, and Cisco IOS experience is a plus.
  • Demonstrated ability to forge positive relationships with clients.
  • You must have a passion for IT and meeting the challenges of a technology reliant world.

Candidates must possess a valid drivers license and a reliable automobile.

Candidates must be willing and eligible to obtain a DOD security clearance if needed.

Senior Systems Engineer

POSITION OVERVIEW:

The Senior Systems Engineer/Consultant is a key member of our team who independently manages client sites and the relationships within them. Since our clients rely on us as their sole technology resource, this position requires handling a full range of tasks from managing complex Cisco configurations, managing large VMware configurations with multiple SANs, to implementing Windows networks in a cloud environment. The position requires daily travel (locally) to provide on-site and remote support as described below.


RESPONSIBILITIES:

  • Simultaneous management of customer technologies while fostering collaborative relationships on-site.
  • Serve as functional expert in the areas of: cloud-based solutions, networking, mobility and virtualization.
  • Conduct technology assessments in order to propose recommended solutions/changes that will optimize existing infrastructure.
  • Provide strategic direction for client technologies in order to support long term needs and compliance considerations.
  • Assist the Manager of Engineering Services with proposals/sales and researching appropriate products for our clients.
  • Coordinate multiple projects across client sites; deploy resources and manage vendors within these projects.
  • Provide mentor-ship and hands-on training for our Systems Engineer and Junior engineers.

REQUIREMENTS:

  • Bachelors Degree in Information Technology, Project Management or related or Advanced Industry Certification.
  • Minimum 8 years experience working in the industry; at least 2 years supporting networking, firewalls, routing and switching.
  • Consultative experience with proven capability of supporting of multiple clients and projects within the technology sector.
  • Minimum of 2 industry certifications. Microsoft, Cisco, VMWare, Citrix, LINUX strongly preferred.
  • Able to efficiently navigate through Microsoft back office platforms.
  • Comprehensive understanding of operating platforms, connectivity, security, and information management.
  • Demonstrated ability to communicate with all levels of an organization.
  • Possesses strong project management skills and attention to detail/organization.
  • Enjoys handling complicated challenges of all sizes and finds reward in helping businesses make the most of their technology.
  • Ability to prioritize and perform a variety of concurrent tasks with minimal direction or supervision.
  • Comfortable working hands on with a client while contributing strategic direction for the company.
  • Enjoys working with a team and mentoring Systems and Jr Systems Engineers.
Platform Solutions Coordinator

POSITION OVERVIEW:

The Platform Solutions Coordinator is part of the Platform Solutions Team. Primary responsibilities include troubleshooting for issues and alerts from managed backup and other managed platforms, ensuring timely and compliant routing of service tickets in Connectwise Manage, maintaining good ticket hygiene, facilitating effective communication with our clients, vendors, team. The Platform Solutions Coordinator may also participate in or facilitate other group activities as required.

RESPONSIBILITIES:

  • Develop strong understanding of our ticketing system, Connectwise Manage, and company practices related to it
  • Manage dispatch calendars for the Platforms team
  • Route service tickets quickly and accurately
  • First-level troubleshooting for backups and other “platforms”
  • Participation in auditing and checks for managed backups and other managed solutions
  • Participate in group activities including process review and improvement, learning and certification for to company-managed solutions
  • Identify and suggest improvements to deployed platforms and process, ensuring solutions are deployed completely and correctly
  • Process tickets in compliance with SLA or other governing policy
  • Provide communication and status update to clients and DE team members necessary
  • Update internal and client documentation as necessary
  • Other duties as assigned

REQUIREMENTS:

  • Experience in Connectwise Manage a strong plus
  • MSP experience is a plus
  • Attention to detail; Attentive and responsive; Appropriate sense of urgency
  • Strong written and verbal communication skills
  • Ability to understand company and team functions at a high level
  • Be willing to learn and actively practice tactics for time management. Ability to manage multiple commitments
  • Resourceful; Ability to identify and get required information quickly and “fill in the blanks” from context
  • Desire to share information and contribute to development of team members
  • Commitment to providing professional, timely, thorough, and effective support for our clients
  • Strong PC/Network Troubleshooting skills
  • A Certification is preferred
Support Engineer

POSITION OVERVIEW:

The Support Engineer is a member of the Remote Support Team. Our primary focus is on timely and successful delivery of remote IT support services to the company’s clients, most of whom are in the Biotech/Pharma sector.

Responsibilities:

  • Action issue/request tickets assigned from our incoming queue
  • Answer phones to assist clients who call in directly
  • Address notifications, alerts, and pages during business hours
  • Process tickets in accordance with established company/client SOPs
  • Update documentation when necessary
  • Participate in company’s “on-call” rotation

Qualifications:

  • Excellent Customer service skills are required
  • Excellent follow up skills and commitment to above average customer satisfaction are required
  • 3+ years of IT Windows/Mac support experience in an Enterprise (and home!) environment, including: OS issues, VPN, networking, hardware (and RMA’s), virus/malware, and computer build/configuration
  • Experience with O365 Admin, and O365 applications (incl. MS Teams)
  • Knowledge of Microsoft Infrastructure products and Active Directory
  • Strong troubleshooting and problem solving skills
  • Strong attention to detail, strong follow through and follow up on tasks and tickets
  • Certification is preferred (CompTIA, MS, Apple, Google, etc.)
  • Experience with any of the following an advantage: Egnyte, Mimecast, Druva, Meraki, IT Glue, ConnectWise (Manage/Automate/BrightGauge), Sophos, SharePoint, Scientific applications (esp. ChemDraw, PRISM, GraphPad, PyMOL), Domain management, AV (esp. Zoom), iOS.
  • Experience with Creativity – finding a way to side-step problems by coming up with radical solution

Working Conditions: 8:00 am – 4:30 pm but extended hours are needed from time to time. Must be willing to work after hours when needed to complete business critical tasks.

Job Type: Full-time

 

Benefits

Data Evolution provides a competitive benefits package including: Health, dental, health reimbursement account, flexible spending account, life and accidental insurance, quarterly bonus program and 401(k) retirement program.