Employment Opportunities

Data Evolution is always looking for the right people to grow  with our company.

We are in search of talent that not only are the best technical minds but have the right personal attitude and people skills. We value applicants that can demonstrate that they are a team player, willing to share knowledge, and love to work hard.  Data Evolution offers a generous benefits package and provides our employees with the tools they need to be successful. We also take an interest in your own career building and provide assistance as you grow with our company.

 

How to Apply

Qualified candidates are encouraged to apply by sending their resume and cover letter to careers@dataev.com.

You can also find Data Evolution on Indeed! Click here to apply via Indeed.

 

Open Positions

Field Engineering Supervisor

POSITION OVERVIEW:

The Field Engineering Supervisor (FES) will oversee the Field Engineering Team. The FES will provide schedule oversight, service ticket review and assist to promote professional development for the Engineering Team members.

 

RESPONSIBILITIES:

  • Meet with our clients to establish on-site engineering needs
  • Manage the dispatch portal and schedule of engineers and adjust site visits as needed
  • Review engineering teams tickets for accuracy and completeness in our Connectwise PSA system in conformance with published ticket and time SOPs
  • Review engineering team time sheets to ensure proper time entry and submittal in conformance with published timesheet SOP
  • Participate in new engineering team member onboarding
  • Ensure team members are keeping current with site documentation with any changes made or to check and ensure accuracy of documentation
  • Conduct random monthly audits of the documentation
  • Oversee companies “on-call” rotation, ensuring participants are conforming to SOPs for that process
  • Work with the Manager Of Field Engineering Services in professional development of team members
  • Provide daily updates on resource availability and challenges to Engineering administrative team and designated stakeholders
  • Facilitate daily morning triage of engineering service tickets and act as backup to primary engineering triage resource.
  • Any other duties as assigned

REQUIREMENTS:

  • Two or more years of experience in an IT supervisory or team-lead role
  • College Degree or combination of experience and education
  • Ability to understand all IT infrastructure and technology solutions used by Data Evolution
  • Knowledge of IT Industry Best Practices
  • Strong attention to detail, strong follow through and follow up on tasks and tickets
  • This job is typically during business hours of 8 am – 6 pm but does have requirements for occasional evening and weekend work.

Senior Systems Engineer

POSITION OVERVIEW:

The Senior Systems Engineer/Consultant is a key member of our team who independently manages client sites and the relationships within them. Since our clients rely on us as their sole technology resource, this position requires handling a full range of tasks from managing complex Cisco configurations, managing large VMware configurations with multiple SANs, to implementing Windows networks in a cloud environment. The position requires daily travel (locally) to provide on-site and remote support as described below.


RESPONSIBILITIES:

  • Simultaneous management of customer technologies while fostering collaborative relationships on-site.
  • Serve as functional expert in the areas of: cloud-based solutions, networking, mobility and virtualization.
  • Conduct technology assessments in order to propose recommended solutions/changes that will optimize existing infrastructure.
  • Provide strategic direction for client technologies in order to support long term needs and compliance considerations.
  • Assist the Manager of Engineering Services with proposals/sales and researching appropriate products for our clients.
  • Coordinate multiple projects across client sites; deploy resources and manage vendors within these projects.
  • Provide mentor-ship and hands-on training for our Systems Engineer and Junior engineers.

REQUIREMENTS:

  • Bachelors Degree in Information Technology, Project Management or related or Advanced Industry Certification.
  • Minimum 8 years experience working in the industry; at least 2 years supporting networking, firewalls, routing and switching.
  • Consultative experience with proven capability of supporting of multiple clients and projects within the technology sector.
  • Minimum of 2 industry certifications. Microsoft, Cisco, VMWare, Citrix, LINUX strongly preferred.
  • Able to efficiently navigate through Microsoft back office platforms.
  • Comprehensive understanding of operating platforms, connectivity, security, and information management.
  • Demonstrated ability to communicate with all levels of an organization.
  • Possesses strong project management skills and attention to detail/organization.
  • Enjoys handling complicated challenges of all sizes and finds reward in helping businesses make the most of their technology.
  • Ability to prioritize and perform a variety of concurrent tasks with minimal direction or supervision.
  • Comfortable working hands on with a client while contributing strategic direction for the company.
  • Enjoys working with a team and mentoring Systems and Jr Systems Engineers.
Platform Solutions Coordinator

POSITION OVERVIEW:

The Platform Solutions Coordinator is part of the Platform Solutions Team. Primary responsibilities include troubleshooting for issues and alerts from managed backup and other managed platforms, ensuring timely and compliant routing of service tickets in Connectwise Manage, maintaining good ticket hygiene, facilitating effective communication with our clients, vendors, team. The Platform Solutions Coordinator may also participate in or facilitate other group activities as required.

 

RESPONSIBILITIES:

  • Develop strong understanding of our ticketing system, Connectwise Manage, and company practices related to it
  • Manage dispatch calendars for the Platforms team
  • Route service tickets quickly and accurately
  • First-level troubleshooting for backups and other “platforms”
  • Participation in auditing and checks for managed backups and other managed solutions
  • Participate in group activities including process review and improvement, learning and certification for to company-managed solutions
  • Identify and suggest improvements to deployed platforms and process, ensuring solutions are deployed completely and correctly
  • Process tickets in compliance with SLA or other governing policy
  • Provide communication and status update to clients and DE team members necessary
  • Update internal and client documentation as necessary
  • Other duties as assigned

REQUIREMENTS:

  • Experience in Connectwise Manage a strong plus
  • MSP experience is a plus
  • Attention to detail; Attentive and responsive; Appropriate sense of urgency
  • Strong written and verbal communication skills
  • Ability to understand company and team functions at a high level
  • Be willing to learn and actively practice tactics for time management. Ability to manage multiple commitments
  • Resourceful; Ability to identify and get required information quickly and “fill in the blanks” from context
  • Desire to share information and contribute to development of team members
  • Commitment to providing professional, timely, thorough, and effective support for our clients
  • Strong PC/Network Troubleshooting skills
  • A Certification is preferred
Junior Support Engineer

The Jr. Support Engineer will function as a member of the Support Team. Their Primary focus is on supporting timely and successful delivery of remote IT support services to the company’s clients.

 

RESPONSIBILITIES:

  • Assisting the Service Coordinator with triaging incoming tickets during business hours,
  • Performing the Service Coordinator function at end of day (~4:30 – 6 pm),
  • Answering incoming phone calls if all Support Engineers are engaged. Creating tickets and performing initial troubleshooting. Resolving issues where possible, else assigning tickets to  Engineers,
  • Monitoring for alerts, automated notifications, or pages during the day. Notifying the Support Service Coordinator when this happens in case action is needed,
  • Setting up Windows computers for new users, including: configuration, software installation, and documentation,
  • Resolving users’ IT issues/requests within (expanding) skill set,
  • Administration tasks assigned by the Support Manager/ Senior Support Engineer(s).

QUALIFICATIONS:

  • EXCELLENT  customer service.
  • 1+ years’ experience in a customer service environment is essential. Phone experience is preferred, however anyone with skills handling customers in stressful situations will be considered.
  • 0-2 years of I.T. Experience in a helpdesk or  I.T. role.
  • RESPECTFULNESS for clients, the company, the team and yourself.
  • MacOS skills are required.
  • Willingness to learn about all aspects of IT, and technology solutions used by Data Evolution,
  • Must have a sense or urgency and be reliable.  Strong follow up skills are required. 
  • Professional Certification is welcome, but not essential,
  • Experience of working collaboratively as part of a TEAM. Knowledge sharing, mutual support and comradery are vital.
  • Experience working for a Manager Service Provider is preferred but not required.
Working Conditions:

This job requires working with the 9:30 am– 6pm shift. Occasionally this will require work after 6 PM to get the job done.

 

 

Benefits

Data Evolution provides a competitive benefits package including: Health, dental, health reimbursement account, flexible spending account, life and accidental insurance, quarterly bonus program and 401(k) retirement program.