Employment Opportunities

Data Evolution is always looking for the right people to grow  with our company.

We are in search of talent that not only are the best technical minds but have the right personal attitude and people skills. We value applicants that can demonstrate that they are a team player, willing to share knowledge, and love to work hard.  Data Evolution offers a generous benefits package and provides our employees with the tools they need to be successful. We also take an interest in your own career building and provide assistance as you grow with our company.

 

How to Apply

Qualified candidates are encouraged to apply by sending their resume and cover letter to careers@dataev.com.

You can also find Data Evolution on Indeed! Click here to apply via Indeed.

 

Open Positions

Supervisor, System Administrators

Role:

The Supervisor of System Administrators (SSA) will oversee the Field Engineering System Administrator Team. The SSA will provide schedule oversight, service ticket review and assist to promote professional development for the System Administrator team members.

Responsibilities:

  • Review System Administrator teams tickets for accuracy and completeness in our Connectwise PSA system in conformance with published ticket and time SOPs
  • Review System Administrator team time sheets to ensure proper time entry and submittal in conformance with published timesheet SOP
  • Act as escalation resource for the System Administrator team
  • Participate in new System Administrator team member onboarding
  • Ensure team members are keeping current with site documentation with any changes made or to check and ensure accuracy of documentation
  • Conduct random monthly audits of the documentation
  • Oversee companies “on-call” rotation, ensuring participants are conforming to SOPs for that process
  • Work with the Manager of Field Engineering Services in professional development of team members
  • Provide daily updates on resource availability and challenges to engineering administrative team and designated stakeholders
  • Facilitate daily morning triage of engineering service tickets and act as backup to primary engineering triage resource.
  • Other duties as assigned

Qualifications:

  • Two or more years of experience in an IT supervisory or team-lead role
  • College Degree or combination of experience and education
  • Ability to understand all IT infrastructure and technology solutions used by Data Evolution
  • Knowledge of IT Industry Best Practices
  • Strong attention to detail, strong follow through and follow up on tasks and tickets
Working Conditions:

This job is typically during business hours of 8 am – 6 pm but does have requirements for occasional evening and weekend work.

Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

System Engineer

Role:
The Senior Systems Engineer/Consultant is a key member of our team who independently manages client sites and the relationships within them. Since our clients rely on us as their sole technology resource, this position requires handling a full range of tasks from managing complex Cisco configurations, managing large VMware configurations with multiple SANs, to implementing Windows networks in a cloud environment. The position requires daily travel (locally) to provide on-site and remote support as described below.

RESPONSIBILITIES:

  • Simultaneous management of customer technologies while fostering collaborative relationships on-site.
  • Serve as functional expert in the areas of: cloud-based solutions, networking, mobility and virtualization.
  • Conduct technology assessments in order to propose recommended solutions/changes that will optimize existing infrastructure.
  • Provide strategic direction for client technologies in order to support long term needs and compliance considerations.
  • Assist the Manager of Engineering Services with proposals/sales and researching appropriate products for our clients.
  • Coordinate multiple projects across client sites; deploy resources and manage vendors within these projects.
  • Provide mentor-ship and hands-on training for our Systems Engineer and Junior engineers.
REQUIREMENTS:
  • Bachelors Degree in Information Technology, Project Management or related or Advanced Industry Certification.
  • Minimum 8 years experience working in the industry; at least 2 years supporting networking, firewalls, routing and switching.
  • Consultative experience with proven capability of supporting of multiple clients and projects within the technology sector.
  • Minimum of 2 industry certifications. Microsoft, Cisco, VMWare, Citrix, LINUX strongly preferred.
  • Able to efficiently navigate through Microsoft back office platforms.
  • Comprehensive understanding of operating platforms, connectivity, security, and information management.
  • Demonstrated ability to communicate with all levels of an organization.
  • Possesses strong project management skills and attention to detail/organization.
  • Enjoys handling complicated challenges of all sizes and finds reward in helping businesses make the most of their technology.
  • Ability to prioritize and perform a variety of concurrent tasks with minimal direction or supervision.
  • Comfortable working hands on with a client while contributing strategic direction for the company.
  • Enjoys working with a team and mentoring Systems and Jr Systems Engineers.
  • Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

 

Platform Solution Engineer

Role:

The Platform Solutions Engineer functions as a member of the Platform Solutions Group. Primary responsibilities include escalation-level response to alerts from our monitoring, alerting systems and other “platform solutions,” our core technology stack for service delivery. Additional responsibilities include maintenance, assessment and creation of internal procedures and technology solutions.

Responsibilities:

  • Work with company-managed platform solutions
  • Back-end administration and escalation-level troubleshooting of issues with our managed solutions
  • SME for several company-managed platforms
  • Participate in Platform Solutions Group activities including process review and improvement, learning and certification related to company-managed solutions
  • Deploy or assist with the deployment of company’s RMM tool, Managed Antivirus, BDR solutions, Office 365, and other platform solutions
  • Monitor troubleshoot and correct issues with the RMM, Managed Anti-Virus, BDR and other managed solutions
  • Review and correct deficiencies with these platforms, making sure solutions are deployed completely and correctly
  • Process tickets in accordance with established company SOPs
  • Provide ticket time entries at the time of service and in conformance with published ticket and time SOPs
  • Update client documentation when necessary
  • Participate in company’s “on-call” rotation
  • Any other duties as assigned
Qualifications:
  • Commitment to providing professional, timely, thorough, and effective support for our clients
  • Ability, willingness, and commitment to learn our systems and be effective working with and on those systems
  • Experience with corporate backup systems, configuring, monitoring and troubleshooting backups
  • Experience using SNMP to monitor network devices and Unix/linux systems.
  • Scripting language knowledge, ability to follow and troubleshoot script logic
  • Knowledge or Microsoft Infrastructure products and Active Directory
  • Strong PC/Network Troubleshooting skills
  • Attention to detail, follow up and follow through on tasks and tickets
  • Certification is preferred
  • At least 1 year of experience is desired for this position

Working conditions

 This job is typically during business hours of 8am – 6pm but does have requirements for occasional evening weekend work.

Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

Support Engineer

Role:

The mission of the Support Team is to get our clients the help they need as quickly as possible, using all available resources. The Support Engineer is a critical component in this process. They are responsible for the handling the majority of requests/issues our clients submit.

Responsibilities:

  • Taking Tier 2 tickets. Attending to these inside published SLAs
  • Handling emergency tickets: e.g., Alerts received from monitoring systems, network outages, or Security Breaches (containment and information gathering)
  • Handling phone calls from clients, and assisting them as needed
  • Experience working in a fast paced environment managing and multi-tasking multiple urgent requirements
  • Handling escalations from Junior RS Engineers. Helping them to resolve tickets with guidance, or assuming ticket ownership, if the time spent to date has exceeded set limits
  • Dealing with complex/urgent new user requests
  • Client termination requests
  • Client/internal project work
  • Creating/updating Knowledge Base information
  • Vendor calls
  • Educating Junior RS Engineers
  • Any other duties as required
Qualifications:
  • 3+ years’ experience working on a Help Desk, Service Desk, or IT support team; previous MSP experience is an advantage
  • Associates degree in IT related field, or equivalent work experience
  • Professional certification an advantage
  • Advanced knowledge and troubleshooting skills with Microsoft products, especially: Windows10, AD, O365,
  • Intermediate knowledge of MacOS; experience with iOS and iPadOS a bonus
  • Knowledge and understanding of Network components and common issues
  • Knowledge of any of the following is a bonus: Egnyte ConnectWise Manage and/or Automate, IT Glue, Mimecast, Sophos, LogMeIn, Meraki, Windows Server, VMWare, AWS, Network security, Android, DNS, Domain management, Azure, OKTA
  • Successful candidates will have the ability to acknowledge mistakes and learn from them,, willingness to take responsibility for making decisions, and provide Top-notch standards of Customer Care!

Working conditions

The job requires working on a shift during our opening hours, which are 8 am–6 pm shift. You may need to occasionally work after-shift to get the job done. In addition, the job requires being part of the on-call engineer rotation, providing emergency support during non-business hours (weekdays/weekends).

Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

 

System Administrator

Role:

The Systems Administrator will function as a member of our Client Engagement Teams. They are typically assigned 3-6 clients, which they will make scheduled site visits for the purpose of providing direct end-user and systems administration support.

Responsibilities:

  • Scheduled travel to our client’s sites to perform direct end-user support and site systems administration.
  • Communicate with other members of their assigned Client Engagement Teams to convey client infrastructure needs, project needs, client feedback or Systems Engineering needs.
  • Communicate with client’s Point of Contact to report status on ongoing issues, task and ticket completion or continuance that is relevant to that site at the completion of the visit.
  • Provide timely updates to assigned tickets in our ConnectWise PSA system.
  • Provide ticket time entries at the time of service and in conformance with published ticket and time SOPs.
  • Update clients site documentation with any changes made or to check and ensure accuracy of documentation.
  • Participate in companies “on-call” rotation, conforming to SOPs for that process.
  • Manage assigned client(s) when needed
  • Assist in Remote Support during unscheduled time.
  • Any other duties as assigned.

Qualifications

  • Passion for technology along with the ability and desire to learn about new tech.
  • Solid client communication ability, in person and electronic.
  • Strong knowledge of Microsoft Active Directory and operating systems
  • Strong knowledge of Microsoft Office 365 and Office applications.
  • strong PC and network\internet troubleshooting skills.
  • Strong attention to detail, strong follow through and follow up on tasks and tickets.
  • MAC OSX knowledge or willingness to learn.
  • 1-year direct experience or Degree and\or Certifications like Network+, Microsoft MCP is preferred.

    Working conditions
     This job is typically during business hours of 8am – 6pm but does have requirements for occasional evening weekend work.

    Data Evolution, LLC affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qua

 

 

Benefits

Data Evolution provides a competitive benefits package including: Health, dental, health reimbursement account, flexible spending account, life and accidental insurance, quarterly bonus program and 401(k) retirement program.