Steven Vigeant

Recent Posts

In-House vs. Outsourced IT Staffing: The Pros and Cons

Posted by Steven Vigeant on 6/19/15 8:00 AM

Every successful company is built on a foundation of best practices and finely tuned systems. In the case of early stage biotech companies, few systems are as important to calibrate than that of your IT staffing. Without the right IT systems and staffing in place, your company runs the risk of costly emergencies, slow response times, pivots in workflows, and more.


We know that experience, cost, and timeliness are all important factors when considering your IT hires (or outsourcing). Below are some thoughts on the pros and cons (as well as our staffing recommendations) of in-house versus outsourced IT staffing.


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Topics: IT Outsourcing, IT Support, IT partners

5 Critical Questions to Ask Yourself Before Hiring An IT Partner

Posted by Steven Vigeant on 6/12/15 3:24 PM

One of the first mistakes many organizations make in choosing an IT provider is to seek out options based on pricing alone. While affordable pricing plays an important role in any business decision, there are other overlooked--and often more important--factors to consider when choosing IT support.


Over the years we’ve worked with several clients who came to us after a poor experience somewhere else. Many of them had a list of things they wished they would have known before signing a contract. In order to help you make an informed decision about hiring an IT provider, here are 5 questions you should ask before choose a partner.


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Want Your Employees to Be Able to Work From Home? 5 IT Areas to Address

Posted by Steven Vigeant on 6/2/15 11:02 AM

Even just  15 years ago, the idea of “working from home” (WFH) was reserved for writers, artists, and other siloed professions that didn’t rely much on regular collaboration. In the corporate landscape, remote working was rarely considered, and in most cases not even possible.


But with the vast range of hardware and software designed to allow employees to work from home now available, it’s no longer uncommon for companies to consider this route. In some cases, it may be their only option. There are a number of common situations that may cause an organization like yours to consider the work from home--or remote--option:

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Topics: IT Efficiency, BYOD

How To Find (and Eliminate) Single Points of Failure

Posted by Steven Vigeant on 5/22/15 2:10 PM

IT is the lifeblood of nearly every company.  And much like in the cardiovascular system that pumps blood through the human body, a single point of failure in your IT network can create big problems down the road.


A single point of failure (SPOF) can be generally defined as any non-redundant part of a system that, if dysfunctional, would cause the entire system to fail. In the world of IT, this can be anything from a faulty switch to an ISP outage.


SPOFs are common amongst companies who don’t have a massive IT budget and need to keep costs down. However, with IT playing such an integral role in day-to-day operations, companies can’t afford to ignore potential single points of failure.


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4 Steps For Maintaining Business Operations During An Emergency

Posted by Steven Vigeant on 4/16/15 4:55 PM

Over the past 5 years, we’ve seen an alarming amount of server and IT infrastructure damage caused by frigid winter conditions. When temperatures drop low enough, water pipes inside buildings can burst, causing facilities issues with power and internet access, as well as damaging computers, servers, and other technology vital to your daily operations.  

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Topics: Backup and Disaster Recovery

Three Lessons Jurassic Park Can Teach You About Your IT Needs

Posted by Steven Vigeant on 3/27/15 4:15 PM

Hollywood’s most famous life science startup, Jurassic Park, encountered exactly the kinds of catastrophes you might expect from any big-budget disaster flick. “We have all the problems of a major theme park and a major zoo,” says Samuel L. Jackson, “and the computer's not even on its feet yet.” By the end of the movie, the lone IT guy sabotages the computer systems, goes missing, and half the cast gets eaten by dinosaurs.

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Three Hidden Costs of Success - And how you can avoid the technology pitfalls of fast growth

Posted by Steven Vigeant on 3/20/15 9:27 AM

You know the importance of planning for rapid growth. After all, it’s a common theme covered in just about all of the literature and lectures about running a startup.  Setting aside the time to make those preparations can be challenging, but failure to do so could leave you stuck with some unnecessary bills down the line as your scramble to catch up.

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Topics: Biotechnology Startup

Small to Mid-Sized Biotech Company? Watch Out For These New Cyber Attacks

Posted by Steven Vigeant on 2/26/15 11:33 AM

If you read the news these days there always seems to be a new article about a data breach, virus or hacking threat. They are usually about large companies (remember Anthem’s identity theft breach where tens of millions of SSNs were stolen?) but multinational corporations aren’t the only ones being targeted.  Even small to mid-sized companies get hit - we have seen an increasing number of targeted attacks at some of our very own biotech clients. There are two threats in particular I want to share:

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Topics: Biotechnology Startup, Biotech, Data Security

The MSP Myth That Is Holding Your Business Back

Posted by Steven Vigeant on 11/3/14 9:21 AM

If you think a managed service provider (MSP) is just “the guys who fix computers,” you may be missing out on significant opportunities to support your company’s growth. Sure, an MSP can operate that way, but most also offer a large breadth of additional services such as help desk, virtual CIO, email security, cloud backup and disaster recovery. At one extreme, the MSP can come in and fix problems as you have them. At the other end, it can function as a complete, proactive outsourced IT team including your CIO. Partnering with the right MSP provides the flexibility to choose the level that best meets your needs.


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Do It Right the First Time: The IT Infrastructure Mistake You Can’t Afford to Make

Posted by Steven Vigeant on 10/24/14 2:41 PM

So you’re opening your first office or lab--or planning an infrastructure upgrade or move to a new location due to a sudden spurt in growth. Congratulations! You’re probably hustling to communicate with new stakeholders, plan your transition, and increase your productivity capacity. The last thing you want to worry about is whether your IT infrastructure will support your growth, but you know an upgrade is in order.

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