How to Increase Staff Productivity with Outsourced IT Support

Posted by Steven Vigeant on 1/12/13 12:23 PM

outsourced it support for productivity

Static economic growth and increasing costs make productivity one of the single most important elements of staying competitive in today's market. Technology performs a crucial role in helping you improve your productivity. Computers, mobile technology and automated processes let your business do more with less. Keeping your technology functioning properly and at the cutting edge takes dedicated IT staff support. Given the variety of uses for technology today, IT support requires an entire departments worth of knowledge. Small business IT support must be affordable, and that does not work with an in-house IT department. Outsourcing your IT support helps minimize your downtime and improve the end user experience.


Minimizing Unplanned Downtime

Unplanned downtime is one of the biggest obstacles to posting high productivity numbers. When your email system goes down, communication takes much longer. When a network printer fails, it can cost you hours or days of employee time. Outsourced IT support services can fix most problems through a remote helpdesk. You get all the same convenience of an on-site IT department, without the expense of staffing the office. A remote helpdesk solution can check network permissions, identify security issues, backup your data and more, without ever making the trip to your location. Outsourced IT support services operate globally, ensuring you help 24-hours a day. A quick call gets diagnostics started any time of the day or night, allowing you to solve many problems during the time when your business is closed. This keeps work flowing smoothly when employees are on-site.

Improving the End User Experience

Your employees have a variety of skills and experience, but they do not necessarily have much training in using more complex computer applications. Network administration and firewall definitions impact how employees accomplish a task. Hardware issues can also affect your employees' workflow. A broken work station or a short in a network cable can put an office on hold. Unlike traditional managed service providers, outsourced IT providers offering small business IT support usually include on-site maintenance. You can start the trouble shooting process over the phone while a technician is on the way. This helps rule out some of the more common issues, so when the technician arrives they can get your equipment up and running quickly.

Outsource Your IT for Expert Service and Enhanced Productivity

You cannot afford to have issues with your network, printers, CRM software or any element of technology that is mission critical to your business. Failures in technology trickle down to poor performance for your customers. Finding a few IT technicians with the expertise to manage networks, apps, mobile technology, printers, servers, security and more is virtually impossible. IT staff support must be available, but you need a solution that fits your budget. 

Outsourcing your IT support needs lets you get expert help in any area of technology for a contracted fee. You can get comprehensive coverage at a fraction of the cost of staffing a full service IT department. For small businesses owners, the investment in outsourced IT support goes a long way.

The Ultimate Small Business Guide to IT Outsourcing

Topics: Small Business IT Support, IT Support, Computer Network Support