6 Small Business Benefits of Pro-Active IT Support

Posted by Steven Vigeant on 1/17/13 9:00 AM

six benefits of pro active it supportAs a small business owner, you know the risks of being reactive rather than pro-active. Reacting to market shifts after they happen leaves you playing catch-up. Noticing trends before or as they happen lets you stay on the cutting-edge of industry best practices. The same is true for your IT support. The "if it ain't broke, don't fix it," mentality works in some instances, but with IT issues, the trick is to identify problems before they happen. Pro-active IT support ensures productive working hours and smooth client service. Here are just a few of the benefits of taking pro-active steps to ensure small business IT support.

1. Minimize Network Downtime

Expert network administrators identify problem areas before they cause problems. This allows you to invest in solutions before the downtime occurs. Pro-active responses to potential problems also allows you to schedule your downtime. Scheduled downtime does not have the same negative impact on your business processes. Instead, you can schedule your downtime for non-business hours, enabling you to get the most out of every working day.

2. Minimize IT Threats

Once a virus has infected your system, you run a variety of risks. Your confidential client data could be at risk. Your workstations may cease to function. A virus shared across your server can affect every employee. Managed antivirus software reduces the risk of a security breach by ensuring your virus software is up-to-date and installed on every workstation.

3. Quick Response to Threats

Your firewall bears the brunt of your security, but it is only a software program. It can not make decisions based on behavior, nor can it identify new threats. A quick look at data coming in and going out provides your monitoring company with the information needed to detect and eliminate a threat. Monitored firewalls also are better able to make exceptions to security protocols. Blanket permissions and restrictions do not work for every company. With monitoring, your safety is assured as employees access necessary sites that may not be secure.

4. Minimize IT Costs

Taking pro-active steps to protect your systems costs on the front end, but the losses associated with a major crash or emergency can put a business in the red. Small business IT support is a necessity, especially as more states legislate a business' responsibility in regard to protecting consumer data. Increasing responsibility means increasing costs if something goes wrong. Minimize your IT costs by taking steps to protect your business from IT disasters.

5. Regular IT Costs

One of the biggest benefits to being pro-active about small business IT support is the ability to ensure predictable IT costs. Much like your utility costs, you can create a support plan that comes with a regular monthly bill. Reliable data storage on a cloud server comes with a monthly service plan. Plus, with fewer emergencies, you face fewer unexpected costs. Planned IT investment takes the place of sudden, and expensive, services.

6. Accessible Data

You need access to your data regularly. If you have CRM software, you need to be able to access customer data. Your email server stores thousands of emails containing important information. At any time, you need to be able to access your stored information. Backup and disaster recovery solutions store your data remotely, so if something happens to your local storage, you can recover your data. BDR solutions allow you to roll back your systems at need, so you never lose too much information. 

Being pro-active with IT support protects your business productivity, profits, security and sustainability. Never wait for technology to fail, always plan ahead and be prepared when failure happens.

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