You're Doing it Wrong: IT Support is Not a Business Expense

Posted by Steven Vigeant on 6/26/14 9:04 AM

IT Protection, IT Support

If you think about your business’s technical infrastructure the same way you think about your office furniture or your business lunches, you’re doing it wrong. You will miss out on valuable opportunities and open yourself up to significant risks. You shouldn’t view IT as business expense; view it as an investment.

The truth is that the decisions you make about IT can pay huge dividends down the road, but only if you approach it carefully and strategically. Instead of thinking of IT as just another check to write, think of it as an essential component of your future success.


Why Quality IT is an Opportunity

  • Productivity – No matter what type of business you run, you and your employees rely on some kind of IT infrastructure. The weaker your infrastructure, the less able you are to collaborate with your team, market your business, and innovate your products and services.
  • Reliability – Imagine going a day, a week, or longer without the technical tools you use on a daily basis. Investing in your IT infrastructure ensures you have the tools and information you need every time you walk into the office.
  • Accessibility – When you travel, visit clients, or work from home, do you have complete access to your IT infrastructure? If not, you are holding yourself back unnecessarily. Quality IT gives you the ability to work from anywhere, at any time.
  • Scalability – Growing the size and scope of your IT infrastructure does not have to be cost prohibitive. If you invest in tools that can scale easily, you can add new capabilities to your mix without paying more than you have to. Your initial investment will lead to long-term cost savings.


Why Poor IT is a Threat

  • Security – The risk of hackers, viruses, and other malicious entities is a real one, no matter how large your business is or what industry you operate in. Your IT infrastructure can be your strongest protection or riskiest vulnerability depending on how much you put into it.
  • Compliance – If you are subject to HIPAA, Sarbanes-Oxley, or other sweeping regulations, you must comply with strict mandates for data security, discovery, and reporting. A quality IT infrastructure makes it easy to stay within the boundaries of the law. A lesser infrastructure makes it a constant and potentially costly hassle.
  • Recovery – What would you do if your office was flooded, if the power went out for a week, or the entire facility was destroyed? Desks can be replaced, but client records and intellectual property cannot. If you rely on a weak IT infrastructure, you may be jeopardizing your most essential asset.
  • Efficiency – Inadequate IT systems are often plagued with confusing and costly problems. If you have an in-house IT staff, they could spend valuable time and resources trying to install updates, fix bugs, and deal with other persistent problems rather than helping your business get the most out of its technology. It's a waste of their time and your money.


By now it should be clear that you get as much out of your IT infrastructure as you put into it. A managed services provider can help you avoid hazards and make the most of your IT budget. Learn from the mistakes of countless other small businesses and treat your IT infrastructure like the investment that it is.


To learn more about the crucial link between technology and success, download our free white paper, “The Small Business Guide to IT Outsourcing.”


The Ultimate Small Business Guide to IT Outsourcing

Topics: IT Outsourcing, Backup and Disaster Recovery, IT Support, Data Security