4 Most Critical Components of Every Small Business' IT Support Plan

Posted by Steven Vigeant on 8/1/13 3:08 PM

It is a common scenario; you are working on your computer, and suddenly it crashes. It refuses to turn back on, and you need to access important data and software. You have business to do, but suddenly you don't have the technology to do it. In stressful times like these, you need effective IT support.

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Topics: Cloud IT Solutions, IT Outsourcing, IT Outsourcing, Small Business IT Support, IT Support, IT Support, IT Infrastructure, Small Business IT Security, SMB, Managed Services

How to Evaluate the IT Outsourcing Needs of Your Company in 5 Questions

Posted by Steven Vigeant on 7/25/13 3:58 PM

Transferring your IT services from an in-house department to an outsourced company presents both opportunities and challenges. Relying on outsourced IT solutions frees up time and energy for you to spend on more important projects, but only if you are prepared for the scope of the changes. If your company is preparing to use an outside company to handle your IT management, ask yourself the following questions in order to make the transition as smooth as possible.

1.) What systems do I have in place today?

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Topics: Cloud IT Solutions, IT Outsourcing, IT Outsourcing, Small Business IT Support, IT Support, Data Security, IT Infrastructure, Small Business IT Security, IT partners, ITO, Managed Antivirus

The Debate: Whether to Hire or Outsource Computer Network Support

Posted by Steven Vigeant on 7/23/13 12:59 PM

Technology problems, from the minor to the catastrophic, are inevitable. Anyone that has used a computer for any length of time, whether for personal or business, knows this. When problems do happen, especially for your business, being able to turn to an IT professional to provide you with support is usually the fastest and most reliable way to get the problem fixed.

There is a debate that many businesses wrestle with about whether to keep this support network in-house, or whether to hire an outside company to handle it for them. The needs and means of every company are different. For many small businesses, the choice is easy given that most small companies don't have many systems that are overly complex. For those companies that need to ask questions, there is no hard and fast answer as to which form of support is better. If you find yourself needing to make a choice, weigh the following factors before you make any commitment.

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Topics: IT Outsourcing, IT Outsourcing, Small Business IT Support, IT Support, IT Support, IT Infrastructure, SMB, Managed Services, ITO

Choosing a Managed Services Provider for Your Small Business or Startup

Posted by Steven Vigeant on 7/19/13 9:32 AM

The choice of a managed services provider (MSP) to handle your information technology (IT) is an important one. IT is both complicated and essential for your business, no matter what industry you work in. The job of any managed services provider is to make computing as easy and flexible at a predictable cost as possible so that your IT works for you and not the other way around.

There are a number of factors to consider when selecting an MSP. Take an honest evaluation of your company's IT needs, and then start to think about what your ideal IT service provider would look like. Every small business will have different requirements, but no matter what yours are or who you choose to work with, be sure that your MSP offers the following services and features.

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Topics: IT Outsourcing, Small Business IT Support, IT Support, SMB, Managed Services, Hybrid MSP, IT partners, Startup

Top 4 Considerations in IT Infrastructure for Every Biotech Startup

Posted by Steven Vigeant on 7/16/13 5:31 PM

Your IT Infrastructure is more than just the computers that populate your labs and office space. It is a complex network of hardware and software located both on and off-site that is at the core of everything your biotech startup does. Without having these systems in place and running smoothly, your executives and researchers can't work effectively.

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Topics: IT Outsourcing, IT Outsourcing, Small Business IT Support, IT Support, IT Security, Biotechnology Startup, IT Efficiency, Biotech, Data Security, IT Infrastructure

The 5 Essentials of Modern Data Security for Your SMB or Startup

Posted by Steven Vigeant on 7/11/13 4:53 PM

Data security is one of the most important and most often neglected aspects of small business IT. Companies assume that because they are small and have relatively limited financial assets, they can get by with simple data security measures often amounting to little more than anti-virus protection.

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Topics: IT Support, IT Security, Data Security, SMB, Managed Services, Startup, Cloud, ITO

Why IT is an Insurance Center not a Cost Center for Biotech Startups

Posted by Steven Vigeant on 7/9/13 5:36 PM

Information technology will be a line item on the budget of any biotech startup. Depending on the size of the business and the IT demands of their research, will dictate how much or how little IT you need. However, IT is best thought of as an investment rather than an expense. You need it to run your business and you expect it to be highly available, and the better the system you have in place, the more prepared you are to succeed from the very start.

In a technology driven industry like biotech, the daily operations of your company are entirely dependent on your computers, internet routers, servers, and security measures. Having the right technology, and the right IT partner, in place provides you with a powerful insurance policy against the setbacks that inevitably happen to young companies. Your IT can help you avoid the following common problems so that you can spend more time producing results for your investors.

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Topics: Backup and Disaster Recovery, Small Business IT Support, IT Support, IT Security, Biotechnology Startup, Biotech, Data Security, IT Infrastructure

2013 Trends in Backup and Disaster Recovery Solutions for Small Businesses

Posted by Steven Vigeant on 7/4/13 9:46 AM

For small businesses in 2013, downtime is never an option. Disrupting your business operations for even a few hours can cause you to miss important deadlines, delay projects, waste your employees’ time, and possibly even lose a significant amount of revenue. Sometimes a network goes down due to technical problems, a faulty piece of equipment, for example. Other times, it’s caused by forces outside your control or the control of your IT services provider. A small fire in your building could cause huge problems for your IT systems if the sprinklers go off. Extended power outages can wreak havoc on your business processes, as well. And that’s not to mention natural disasters like earthquakes, floods, hurricane-force winds, and so on. For businesses large and small in 2013, it’s vitally important they create a backup and disaster recovery plan (BDR) with the help of their outsourced IT provider or managed service IT provider (MSP). Part of this planning involves setting an RTO, a recovery time objective. An RTO is the length of time a business deems it acceptable to have a particular business process offline. Shorter RTOs require more robust, instantly accessible solutions.

How does a modern backup and disaster recovery plan work?

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Topics: IT Outsourcing, IT Outsourcing, Backup and Disaster Recovery, Small Business IT Support, IT Support, IT Infrastructure, BDR, Managed Antivirus

How to Build a Scalable IT Infrastructure for Your Life Science Startup

Posted by Steven Vigeant on 6/27/13 3:39 PM

The laboratory of your life science startup is a hot bed of activity. As your researchers and technicians race to prove that your concept is sound and your executive team works to ensure your business model is solid, large amounts of information are coming in and out of your lab lab and executive operations. Properly storing, securing and protecting this large amount of data is the responsibility of your IT systems, processes, and people.

When the needs of your lab change, the capabilities of the technology that supports it need to change as well. If you find that you suddenly need to process tens of thousands of gigabytes of information, or store a similar amount of data for later analysis, the tools you have in place may not be adequate. That is why scalable IT has become such an important issue in the life sciences. Your technology needs to be able to change as fast as your lab does. The following features should be a part of any IT infrastructure that is flexible and adaptive.

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Topics: IT Outsourcing, IT Outsourcing, IT Support, Biotechnology Startup, IT Efficiency, Biotech, IT Infrastructure

Growing Your Biotech Startup Business with a Secure IT Infrastructure

Posted by Steven Vigeant on 6/18/13 2:04 PM

The success or failure of your biotech startup is dependent on many things, from the strength of your technology, to the quality of management, to your relationship with investors. But one of the most consequential and frequently overlooked factors is the IT infrastructure you have in place on your first day of business. When starting up a small business in the biotech sector, your technology has to be set up to capitalize on opportunities and avoid setbacks. Every business startup does better when it has the right tools in place from day one. You can help your biotech company manage the benefits and hazards of growth by keeping the following IT concerns in mind.  

Data Backup

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Topics: IT Outsourcing, Small Business IT Support, IT Support, Biotechnology Startup, IT Efficiency, Biotech, IT Infrastructure, Small Business IT Security, ITO


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